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  1. Orders are assigned to warehouse workers twice a day, 7:30am eastern time and 11:30am eastern time.  

  2. LTLs are processed with the morning orders, which gives enough time to schedule a carrier for same day pick up. 

  3. Orders received in the system after 11:30am will be processed the following day.

  4. If you have an order that needs to ship after 11:30am due to importance, the order will need to be in the system no later than 1:00pm to be able to ship the same day. 

  5. Changes to orders based on order status 

  6. Entered – Can change items in order, address, shipping method. If order needs to be cancelled, please contact customercare@ocelot-logistics.com

  7. Check Inventory (backorder) – Can change items in order, address, shipping method. If order needs to be cancelled, please contact someone in customercare@ocelot-logistics.com

  8. Cancelled – A new order will need to be placed in the system. 

  9. Started – Can change address and shipping method only.  

  10. Packed – Unable to make changes to the order. 

  11. Shipped – Order is unable to change as it has been finished and shipped. 

  12. Customers can access their portal in the system to enter orders manually, if you request this for a customer service person there is a charge of $10 per order entered. 

  13. Orders that have already been transmitted into the system will need to be manually changed by either the customer through their portal log in or by someone in the office. Changing it in Shopify or another will not automatically change it in the system. 

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