Special Projects
Special projects can come up at any time and we are here to help. For example, if an inbound comes in and needs to be re-boxed due to damage or you realize an item needs new labels as they are incorrect. Ocelot can help with that.
The following is how special projects are handled.
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Email someone in customer service: customercare@ocelot-logistics.com.
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You will be emailed a form to fill out regarding the special project. Please be as detailed as possible.
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Someone will reach out with questions and go over the details.
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If anything needs to be sent to the warehouse, it will be placed on hold until it is received.
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Once everything is in the warehouse that is needed, you will be advised as to when the warehouse is able to start the project.
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There is a flat fee of $45 an hour per person. This will be added to your bill under special projects.